Table of Contents

NICSA- D.M.R.
Technology & Compliance Report

Introduction and Executive Summary

I.          Survey Participants

            a. Investment Firms Represented
            b. Total Assets under Management
            c. Product distribution channels
            d. Participant job titles
            e. Organization of the compliance function

II.          Transfer Agent Functions

            a. Primary transfer agents
            b. Shareholder accounts
            c. In-house systems
            d. Customizable role-based security
            e. Breakpoint alerts
            f. Changing loads if discrepancies are found
            g. Notification of defined large trades
            h. Display of sales charge information on confirmations and statements
            i. Market timing monitoring
            j. Technology budget
            k. Expectations of service providers
            l. Audit requirements

III.         Rule 22 C-2

            a. Responsibility for intermediary agreements
            b. Executing agreements – some or all?
            c. Number of agreements
            d. Data elements requested from intermediaries
            e. Concerns about agreements with intermediaries
                        i. Monitoring divergent trading patterns
                        ii. Identifying intermediaries
                        iii. Executing and managing agreements
                        iv. Importing, controlling, and managing data
                        v. Cost of required agreements
                        vi. Supporting multiple data feed formats
            f. Multiple data feed formats – industry standard
            g. Multiple data feed formats – who will lead development?
            h. Frequency of data feeds
            i. Monitoring data from intermediaries
            j. Storage of data from intermediaries
            k. Where third party data will be stored
            l. Complying through automation
                        i. Matching multiple shareholder purchase
                        ii. Capturing TINs
                        iii. Linking across recordkeeping systems          
                        iv. Importing, controlling and managing data
                        v. Monitoring omnibus accounts
                        vi. Producing reports for senior management and the Board
                        vii. Need for flexible business rules
            m. Managing data flow
            n. Chief concerns
                        i. Internally developed solutions
                        ii. Externally developed solutions
                        iii. Browser based solutions
                        iv. Integration with in house systems
                        v. Auditability of results
                        vi. Flexible business rules
            o. Results of implementing new technology
                        i. Reduction of manual processes
                        ii. Reduction of staff expenses
                        iii. Reduction of duplicative efforts
                        iv. Reduction of business risk
                        v. Ability to access information faster
                        vi. Ability to streamline processes
                        vii. More efficient operation
                        viii. Auditability of results
            p. Data received from intermediaries

IV.        Information Security Planning

            a. Chief Information Security Officer
            b. Information Security budget trends
            c. Use of third party vendors
            d. Third party vendors – liability arrangements
            e. Response to regulated privacy and data security requirements
            f. Security measures taken
            g. Security risks
            h. Storage of personal or confidential data
            i. Sensitive data protection controls
            j. Services used
            k. Supported encryption methods

V.         Email Compliance Practices

            a. Volume of email
            b. Practices for screening and reviewing
            c. Email retention
            d. Regulatory examination experience

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